Frequently Asked Questions

After logging into your account at click the "Billing Info" link on the left side of the page.

This will bring you to the page where you can enter your card type, card number, and expiry date


Enter the information and click update on the bottom of the page.



  • Secure SSL/TLS Settings (recommended)
    • Username: your username (omit
    • Password: your password
    • Incoming server:
      • IMAP Port: 993
      • POP3 Port: 995
    • Outgoing server:
      • SMTP Port: 587 (or 1025)
    • Authentication is required for IMAP, POP3 and SMTP.
    • Authentication type: STARTTLS
  • Non-SSL Settings (not recommended)
    • Username: your username (without the
    • Password: your password
    • Incoming server:
      • IMAP Port: 143
      • POP3 Port: 110
    • Outgoing server:
      • SMTP Port: 25
    • Authentication is required for IMAP, POP3 and SMTP.


To send or receive email over the web, use our Webmail service at the following URL:

To add/remove an auto-reply or setup a forward for a / e-mail address, simply direct your webrowser to the following URL:


You can change your password for your / account by logging into the following URL:

cPanel is Web.Net's domain management system. The cPanel management tool can be accessed via the web at (copy and paste that into your browser, but replace "" with your actual domain name. You will be prompted for your user name and password. This was given to you when you signed up for your services and are the same credentials you use to log into your FTP account.

Through cPanel, you can manage your domain email accounts, create or manage your databases (available only with Soapbox, Megaphone or Campaign hosting packages), and most other aspects of your website.


If your website is no longer being hosted with Web Networks either because you have migrated it to a third party provider or allowed your domain name to expire, you can still get access to the cPanel interface by directing your web browser to the following URL;


To setup domain email forwarding follow the steps outlined below;

1. Login to cPanel using username and password. - instruction here
2. Click on the Mail icon.
3. Click on Email Domain Forwarding.
4. Click on Add domain Forwarder.
5. Add the domain you wish to forward to in the blank field.
6. Submit your change by clicking on Add Domain forwarder.


You can check your mail on a website with with a browser like Firefox or Chrome at the following URL;

(replace "" with the actual name of your domain)

Please note that you will be asked to log in via a pop-up window. Enter your full email address and email password, then click OK.

Once you are logged-in, you will have the options to change your password, set forwarding, create an auto-responder and manage other options before you click the Flymail logo to check your email.


Tired of getting the same spam message over and over again? If you are receiving spam that all contains identical phrasing in the body or subject, or is coming from the same source, then Cpanel provides a way to filter these messages.

Log into Cpanel and in the "Mail" section, click "User Level Filtering."

Click the "Manage Filters" link next to the email address receiving the spam and then click the Create a New Filter button.

Replace the "Rule 1" filter name with a unique name for your filter. It's a good idea to have the name relate to the type of spam you're receiving, and not just a generic title, like Spam filter #1.

Select your rules from the dropdown menus and enter in the empty field underneath the common phrase or email address found in the spam. For example, if the spam contains the phrase "click for free iphone5" select in the rules dropdown, "Body" and "contains". Then put the text "click for free iphone5" (minus quotations) in the empty field underneath.

Select from the Actions dropdown menu what you want to happen once a filter detects the spam message.

When finished, click the Activate button.




If this is your first time registering a domain name with Web networks, go to our official web site at and look for the 'Register Your Domain' area.  If you already have a registered domain name with us, simply call our accounts department at 1-800-932-7003 ext 50


During the domain Domain registration process you will be asked to provide a two digit Province Code. Below is a listing of all the Canadian two digit Province Codes;

AB - Alberta
BC - British Columbia
MB - Manitoba
NB - New Brunswick
NL - Newfoundland and Labrador
NS - Nova Scotia
NT - Northwest Territories
NU - Nunavut
ON - Ontario
PE - Prince Edward Island
QC - Quebec
SK - Saskatchewan
YK - Yukon



If you wish to transfer your domain name to another Registrar, simply contact them and have them start the transfer process. Since they are the “gaining” Registrar, they will handle all the details.

The following requirements must be met before you can transfer your domain name:

  1. Since transfer confirmation is done via email, the Admin Contact email address listed on your domain name must be valid.  If you are unsure of what you have listed please perform a whois lookup to see what it currently is.   If the address is invalid and you have your login information, you can update it through your domain management interface by going to .  If you do not have the login information you can contact for assistance.
  2. Your domain name must be at least 60 days old.   This is a Registry-imposed requirement that affects all Registrars.
  3. If your domain name is expired, it must be within the grace period after expiry.   Generally this is often 40 days past the expiration date.
  4. There must be no locks or holds on your domain name.   If you need to have your domain name unlocked, you can unlock it yourself from through your domain management interface, under Domain Extras.
  5. For most types of domains, you will require the transfer authorization code for your domain.



To change the admin contact information for your domain, go to

Enter your domain name, username and password in the provided fields.

Once logged in, click the "Admin" link at the top of the page and fill in the required fields.

Note: The phone number must be typed the way it is in the example below, or there will be an error and the information will not be saved.


Drupal is an open source content management platform powering millions of websites and applications. It’s built, used, and supported by an active and diverse community of people around the world.

We here at Web Networks specialize in the development of  websites powered by Drupal for non-profits, social enterprises, unions, and other community-based organizations.

For more information regarding Drupal please direct your webrowser to the following URL;

If you are interested in being provided a quote to either Drupalize your existing website or have us develop something from the ground up, please e-mail us at the following address;


To login to the administration interface of your Drupal website simply go to the following URL;

( Note : you will need to replace "" with your domain name)

You will then be prompted with your username and password in order to authenticate to the Drupal login interface.


Mozilla Firefox and Google Chrome are the web browsers we utilize primarily in the development of our websites as they adhere to international standards, while IE does not adhere to such standards. Both Firefox and Chrome are open source applications and in alignment with our philosophy in supporting the open source community. In general Firefox and Google Chrome tend to be more secure and simply faster at rendering webpages.

If you do a google search for 'Drupal problems in IE' you will see a plethora of issues ranging from broken CSS style sheets, to certain modules not being supported and limitations like; only being able to load no more than 31 style sheets in IE. These are just a few examples of why we highly recommend the use of either Google Chrome or Mozilla Firefox over Internet Explorer when administering the content of your Drupal website.


Every e-mail message is made up of its body (the message) and its headers. The headers are initially generated by the software that is used to write the message (e.g. Eudora, Outlook, etc.), and each machine that handles the mail will usually add its own headers in addition.

Message headers are often essential to determine why your mail isn't working; or to enable us to block spam, and we may ask you to send them to us.

How do I get them?

Thunderbird and Mozilla Mail

  • Open the View menu
  • select "headers"
  • then select all

Now full headers should be viewable when you go into an email and will be included when you forward or reply to an email.

After you are finished you may want to go back into:

  • View
  • Headers

and return the setting to Normal

Outlook Express

  • Click once on the e-mail to open up the 'preview mode'
  • now right click on the e-mail
  • scroll down and click on Properties
  • you should see two 'tabs' General and Details, click on Details
  • Now copy the contents of Details
  • Paste the Details into a new e-mail

Outlook Express for Macintosh

Netscape 4.x

  • Click once on the e-mail to open up the 'preview mode'
  • click on View
  • click on 'Internet Headers'
  • Copy and Paste the info into a new e-mail.
    • Open your e-mail
    • click on View
    • scroll down to Headers
    • select and click on ALL.


You may from time to time experience rather cryptic error messages when attempting to send or receive email when using Outlook. Below are some of the most common and a link to the Microsoft Help and Support site to further assist you.

  • No connection could be made because the target machine actively refused it.
  • The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)
  • Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact the server administrator or Internet service provider (ISP). The server responded: ? K'
  • Your server has unexpectedly terminated the connection. Possible causes of this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): No, Error Number: 0x800ccc0f
  • Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).'
  • The operation timed out waiting for a response from the receiving (POP) server 0x8004210a
  • A time-out occurred while communicating with the server 0x800ccc19

Visit for possible resolutions to any of these issues.


In thunderbird click on

  • Tools
  • Account Settings
  • 'Add Account'

Select the 'Email account' radio button, then click Next

On the Identity panel

Click Next

On the Server Information panel

  • Select the POP radio button
  • Enter your mail server (mail.yourdomain.ext)

Click Next

On the User Names panel

Click Next

On the Account Name panel

  • Enter a descriptive name for this account

Click Next

Your account has now been created.

The first time you pop your email you will be prompted for your password.

*NOTE* You need to know what your ISP's outgoing mail server (SMTP)is in order to send mail. This may require the additional steps of configuring the secure authentication setting in order to send any mail. If you require any assistence with this, please contact your Internet Service Provider (Rogers, Bell, Cogeco, etc).


These instructions are based on Outlook Express 6.0, but also apply to previous versions.

  • With Outlook Express running, click Tools, then Accounts, then Add, then Mail
  • Enter your name as you would like it to appear, and then click Next (eg: John Doe)
  • Enter your full e-mail address, and click Next (eg:
  • Enter your mail server name for both incoming & outgoing mail server, and click Next (eg:
  • Enter your account name (same as your full e-mail address) and password, and click Next (eg:
  • Click Finish.

*NOTE* You need to know what your ISP's outgoing mail server (SMTP) is in order to send mail. This may require the additional steps of configuring the secure authentication setting in order to send any mail. If you require any assistence with this, please contact your Internet Service Provider.


Normally when you can receive mail but cannot send any, the problem lies somewhere between your computer and your ISP.

We now provide SMTP service for email users. Please see here for more information.


To revert your flymail browsing experience to the former visuals, type into the URL of your browser.


If you find you are never downloading all of the intended emails when you POP your account, this normally means one of two things:

  1. There is a corrupt email in your inbox causing the end-to-end communication between your computer and the mail server to never successfully complete the process
  2. A very large email is creating a bottle neck and your email client is timing out at the same spot and never completing the process

The easiest way to see what is really happening is to log into your webmail interface and take a look at what is waiting on the server. At this point you can see if any emails have large attachments and download them directly to you desktop. You can then delete the email and resolve the issue with you mail client.


If you are downloading your e-mail and it gets stuck before completing the download, 9 times out of 10 you have a really big email waiting for you and your email client gives up after a certain allocated time. This setting can be increased from the time out rate of 30 seconds to 5 minutes in Outlook Express.

  1. On the Tools menu, click Accounts.
  2. Click the Mail tab.
  3. Click your POP3 account, and then click Properties.
  4. Click the Advanced tab.
  5. Gradually increase the server time-out setting until the problem is resolved.

You can also log into your Webmail account and deal with the email directly from the server. You can download the attachment or just delete the email.



There are several programs that you can download for free or to purchase online. Although we can't specifically recommend any particular FTP application, here a few you may want to try out:


Although most FTP applications are similar, some may have different features or labels for certain text areas. Here is a basic overview of some of those field and the appropriate settings you will need to configure your FTP client correctly.

Host Name: yourdomain.ext
User Name: yourdoma (first 8 characters of your domain name)
Password: (provided when initially singed up)
Port: 21


After you have successfully signed into your FTP account, you may then proceed to upload site files and other content to your hosting environment. Here are a few pointers to get you started.

In order to display any content on your site, you must upload an index.html file to your public_html directory or 'folder'

You can create new directories within the public_html by simply right clicking in the server side area of your FTP Application and selecting Create New Directory or something along those lines (all applications have different labels)

New directories will be assigned a path such as

Upload your index.html file and any other files you need to upload.

Point your browser to and view your new home page


If you require a reference guide pertaining to all aspects of your mailing list administrative options, please take a look at the list administrator manual for complete information.


You can log into your mailing list by going to this address in your web browser:

Instead of your-list-name, simply replace the text with the name of the list you want to log into and type in your administrative password.


If you are subscribed to a list you can have your password e-mailed to you by either a) making a request with your list administrator OR you can go make the request to have it e-mailed directly to you by going to your mailling list's "list info" page and typing your address into the bottom text box to "Edit Options".

To find your list's "list info" page type in:***

*** The three stars need to be replaced with your list name.
The list name is what comes before the @ in a list e-mail. An example is a list called "test-l" this list address is "". the "list info" address is:

As mentioned above, once you are on the listinfo page scroll to the bottom of the page and type your e-mail address in the "Edit Options" box and click the box, you will then be able to send the password to yourself.


If your mailing list has  been compromised, one of the best ways to ensure things return to normal is to turn on Emergency moderation. This will ensure that nothing is sent out from your list without first being approved by the administrator of the list.

Log in with your administrative account.

  • Under General Options, look for "Additional settings"
  • Under Emergency moderation of all list traffic select Yes


First login to your mailing list at;

*substitute "yourlist" with your list name.

Once you have authenticated with your password and are logged in, simply replace the word "admin" in the URL and replace it with the word "roster" and hit "Enter"


Log into the administrative options for your list. Click on content filtering. The very first option you can change is: "Should Mailman filter the content of list traffic according to the settings below?" change this setting to "yes" then submit changes. By default the list will start to remove attachments that are sent to the list. and remove HTML tags leaving just plain text. The options below this allow you to determine what kind of attachments or formatting in messages is or isn't allowed (like allowing .jpg pictures but not word documents). To simply remove attachments though, no other changes should be required.


Those notices are sent out monthly (on the 2nd day of each month) and are sent monthly to remind you of your subscription to an e-mail list (which list is included in the e-mail) and your password info should you wish to change your settings.

Some lists are set up to not receive notices, if this is a concern please speak to your list adminstrator about the issue or send an email to ***

*** The three asterisks should be replaced by the name of the list.


If you would like your mailing list to not be published on the list of public lists at ;

First login to your mailing list and under the "Configuration Categories" area click on "Privacy Options".

Click on the "No" option for the first section "Advertise this list when people ask what lists are on this machine?" and make sure to scroll to the bottom and click on "Submit Changes"


Any person or set of people who have an e-mail address; Ontario MPP and Canadian MPs by postal code; any Canadian Senator.


In order to view the French text you have creating while editing your petition, you must append an /fr to the URL of the petition. If you would like your visitors to access this section of the site, try adding a link within your landing page that points to the URL with /fr in it.



You can determine what DNS servers your domain name is using by doing a whois lookup on a third party website like;

To check a .ca domain name use the whois tool on the landing page on the following site;

For .org domains you can use the whois tool on the landing page on the following site;


If you want to know the IP address of your website you can find out by conducting a PING test.

1. In windows click on "start" select "run..." and type in "cmd.exe" in the dialogue box and hit enter.

2. This will open up a dialogue box, at the prompt type "ping" *replace your with the domain you want to query. The response will indicate the IP address of your website.

If you are using Mac OS, you can follow step 2 after opening up your terminal application.


Domain Name Server info:
- NS1-Hostname:
- NS1-Netaddress:
- NS2-Hostname:
- NS2-Netaddress:
- MX Record:

To FTP into the Website:
- Hostname: or by IP:
- Username: yourdoma (first 8 characters of your domain name)
- password: your domain password

To Preview your Website (if the DNS hasn't been switched, which takes 24/48 hours after a registration change has taken place), enter in your browser, replacing "username" with your intial username you requested upon signup.

To access Webmail, with your web web browser go to "", replace "yourdomain" with your actual domain name . Enter your domain email address and the email password you were assigned when the account was set up.

Email settings:
- Incoming mail server (pop3):
- Outgoing mail server (smtp): *
- username:
- password: assigned when you set up mail accounts

* We strongly recommend that you use the outgoing mail server provided by your connectivity provider. For example, if you're using Look for your connection, use


If your website is no longer being hosted with Web Networks either because you have migrated it to a third party provider or allowed your domain name to expire, you can still get access to the webmail interface by directing your web browser to;